Terms and Conditions
These terms and conditions apply to all orders submitted to Renard Noir’s webshop on www.renard-noir.com (referred to as “the webshop”), covering all purchase agreements that a consumer enters into online with Renard Noir, (referred to as “us” or “Renard Noir”). We encourage our buyers (referred to as “you” or “the customer”) to read these terms and conditions in their entirety before using the webshop or submitting an order. These terms and conditions may be updated and vary from time to time. Please check them previous to every order you place in the webshop.
The prices are listed on the start page of the web shop under the respective articles. All prices quoted by the Entrepreneur are inclusive of VAT, unless otherwise expressly stated.
The sales prices of the Entrepreneur do not include shipping costs. Shipping is at the expense of the contractual partner.
We reserve the right to change prices and discount items from time to time without prior notice. Discount codes are only valid once per person (unless otherwise stated) and only within the stated period of time. They may not be combined or transferred to another purchase.
- Terms of Payment
Payment is currently only possible in the currency set out in the Webshop, which is Euro (€). Payment can be carried out by credit or debit cards, Klarna (Sofort), Ideal or PayPal. Available payment methods vary depending on your location and shipping destination.
- Shipping Prices & Times
Shipping shall be at the expense of the contracting party and will be calculated at checkout after filling in your shipping address. Unless otherwise specified in the order confirmation, the Entrepreneur shall ship the goods within 5-7 business days after receipt of payment.
The risk of transport shall pass to the contracting party as soon as the goods are delivered to it or to a third party designated by it and different from the carrier. If the contracting party has concluded the transport contract itself without making use of an offered selection option, the risk shall already pass upon delivery of the goods to the carrier or the contracting party.
- Electronic invoicing
Our contractual partner agrees that invoices may also be created and transmitted to him electronically
- Damaged Products
Atelier Renard Noir ensures that all products go through several quality control procedures before being dispatched to our customers. We work hard to avoid damages or defects in our products. If you have received a damaged item please email us at firstname.lastname@example.org with images of the imperfections so we can determine the next course of action. Please let us know within 48 hours after receiving the item(s). Faulty items do not include those that have already been used.
- Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period is 14 from the day on which you took possession of the goods. In order to exercise your right of withdrawal, you must inform us via email: by means of a clear statement of your decision to withdraw from this contract. If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back. You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. In case of withdrawal, the goods must be returned complete and in their original packaging, in unused and newly resalable condition. Right of withdrawal does not apply to goods that are manufactured according to customer specifications, that are clearly tailored to personal needs, that are not suitable for return due to their nature, that can spoil quickly or whose expiration date has passed (§ 18 para. 1 FAGG).
We cannot guarantee that the colors shown in the webshop reflect the products’ colors in reality. The colors can be shown in different ways depending on the computer or phone screen you are using as well as the applied settings.
Logo, samples, catalogues, brochures, illustrations, and the like shall always remain our intellectual property; the contractual partner shall not be granted any rights of use or exploitation whatsoever.
- Personal information
- Final Provisions
German law applies. Should any provision of these Terms and Conditions be ineffective, this shall not affect the remaining provisions. In place of the invalid provision, the relevant statutory provisions apply. The place of fulfillment and jurisdiction is, as far as legally permissible, for deliveries and payments as well as all disputes arising between the parties, Austria. For end-consumers, the place of performance and jurisdiction is the buyer's place of business.